Ringtones and wallpapers for mobiles - Frequently Asked Questions
If you have any questions that this FAQ does not cover, feel free to contact Echovox customer support using this form. Please do not contact Blizzard Entertainment Customer Support directly, as they will not be able to assist you with ringtone or wallpaper issues.
Q: Who can use this mobile download service?
A: In order to use this service, the cell phone you use must be compatible with wallpapers and ringtones. Additionally, your cell-phone plan needs to include Internet access, and your phone needs to be configured for both Internet access and WAP (Wireless Application Protocol). For details on configuring your cell phone for WAP or Internet access, please contact your mobile network provider or carrier.
Q: What is a wallpaper?
A: A wallpaper is an image sized to fit the screen of your cell phone and which can be used as a background image.
Q: What is a ringtone?
A: A ringtone is an audio file that your cell phone plays when you receive a call. Different cell phones use different ringtone formats. To determine whether your cell phone is compatible with the ringtone formats offered, please consult this list.
Q: What is an application?
A: An application is a software program that can be downloaded and used on a cell phone. Currently, the Battle.net Mobile Authenticator is available for download. Additional applications may be available in the future.
Q: What is WAP?
A: WAP (Wireless Application Protocol) is a protocol that allows you to access multimedia services and browse special Internet sites directly from your cell phone, but only if your phone has a WAP browser. Most newer cell phones are automatically configured to receive WAP messages. If yours is not, your mobile network provider should be able to give you instructions to configure your cell phone for WAP.
Q: Why is WAP required?
A: Once the purchase process is started (see "How do I purchase a mobile download?" below), you will receive a link on your phone that will allow you to download the content from your cell phone via the Internet. If you do not have WAP configured, you will not be able to use this link. If your phone does not support WAP or you are not sure whether it does, contact your mobile network provider or carrier.
Q: Is my cell phone compatible with this service?
A: Please consult the list of compatible cell phones here. The brand and model of your cell phone can usually be found on the front of your phone or inside the battery compartment.
Q: How do I purchase a mobile download?
A: Follow the steps below. (Purchasing methods may vary by region.)
Step 1: Click the download you would like to purchase. A pop-up window will open.
Step 2: Choose the country where you have your mobile cell-phone subscription from the pull-down menu.
Step 3: Choose the brand of your cell phone from the pull-down menu.
Step 4: Choose the model of your cell phone and your carrier from the pull-down menus.
Step 5: Click the Purchase button to proceed to the payment options.
Step 6: Depending on your country, phone, and carrier, you can either pay by PayPal or SMS. Paying by PayPal requires you to enter your mobile phone number. Choose a payment method and follow the onscreen instructions.
Step 7: An SMS text message or browser message (WAP Push) will be sent to your phone. Use your cell phone (not your computer) to connect to the Internet and go to the link provided in the SMS text or browser message.
Important: Your cell phone must have the correct WAP settings in order for this to function properly. Please contact your mobile network provider or carrier if you need help configuring your cell phone for WAP.
Step 1: Click the download you would like to purchase. A pop-up window will open.
Step 2: Choose the country where you have your mobile cell-phone subscription from the pull-down menu.
Step 3: Choose the brand of your cell phone from the pull-down menu.
Step 4: Choose the model of your cell phone and your carrier from the pull-down menus.
Step 5: Click the Purchase button to proceed to the payment options.
Step 6: Depending on your country, phone, and carrier, you can either pay by PayPal or SMS. Paying by PayPal requires you to enter your mobile phone number. Choose a payment method and follow the onscreen instructions.
Step 7: An SMS text message or browser message (WAP Push) will be sent to your phone. Use your cell phone (not your computer) to connect to the Internet and go to the link provided in the SMS text or browser message.
Important: Your cell phone must have the correct WAP settings in order for this to function properly. Please contact your mobile network provider or carrier if you need help configuring your cell phone for WAP.
Q: How do I get my download once I've ordered it?
A: A link for the item will be sent to your cell phone via an SMS text message or browser message (WAP Push) within one hour of completing the purchase. On your cell phone, simply browse to the link that was sent and follow the instructions to download your item. Again, it is essential that your phone is configured for WAP.
Q: What should I do if I haven't received the download after one hour?
A: If after one hour you haven't received your content, try the manual download link that was provided on the confirmation page once your purchase was complete. If that doesn't work, please contact Echovox customer support using this form. Do not try to repurchase the content, as that may lead to unnecessary additional charges.
Q: How long is purchased content available for me to download?
A: The content will be available for download for two hours after your purchase it, and can only be downloaded once. After that, the content is no longer available to download without repurchasing it.
Q: Where are the downloads stored after they're downloaded?
A: Different cell phone models store them in different places, but downloaded content is normally saved in directories or menu items on your phone with names such as Media, Ringtones, Downloads, or Images. If you can't find the proper directory, check with your cell-phone manufacturer.
Q: I downloaded content but can't save it to my cell phone. Why?
A: This problem is most often caused by a lack of storage space on your cell phone. Delete some older content until you have enough room in your cell phone's memory.
Q: Will the copyright notice/watermark on the wallpaper preview on the website appear in the version I purchase and download for my cell phone?
A: No. The version you purchase does not have the copyright notice/watermark.
Q: I don't see my country listed in the pull-down menu of locations where this service is available. Are you planning to make this service available in more countries?
A: We are looking into supporting additional countries. If your country is not listed, please check back in the future.
Q: Can I transfer downloaded content to a friend?
A: No.
Q: Where can I get more information?
A: For information about WAP or other details about your cell phone and service plans, consult your cell phone's manual or contact your mobile service provider. For more information related to the delivery of this downloaded content to your cell phone, or if you have any questions that this FAQ does not cover, feel free to contact Echovox customer support using this form. Please do not contact Blizzard Entertainment Customer Support directly, as they will not be able to assist you with ringtone or wallpaper issues.
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